Real-time passenger assistance. Finally under control.
Swiftway helps airlines and ground teams manage hotel accommodation, transport and services for disrupted passengers instantly, transparently, at scale.
Active requests
Vol BA2156 - CDG Terminal 2E
Novotel Paris CDG
Ibis Budget Terminal 3
Hilton Paris CDG
Transport coordinated
3 vehicles - departure 21:30
Disruptions are unavoidable. Chaos is not.
Manual coordination between hotels, transport, ground staff
Phone calls, emails, spreadsheets. Every disruption becomes an operational bottleneck.
No real-time visibility on availability
Static contracts, outdated catalogs. You discover capacity issues when it's too late.
Complex billing, disputes, lack of traceability
Invoices don't match reality. Disputes take weeks. No audit trail of decisions.
One platform. Total operational control.
Operations dashboard
From disruption to resolution in minutes
Built for live operations, not reporting
Real-time availability
Not static catalogs
Designed for ground crews & ops teams
Built for the people who run operations
Works during peak disruption moments
Resilient when it matters most
No spreadsheets, no emails, no phone chaos
Everything in one operational platform
Operations center
Decision board
The right tool for every role
Company Admin
What they do
Supervise all operations across all airports and manage the company's configuration.
Key actions
Validate requests, manage staff accounts, configure rules and policies, manage airports, access billing and reports
Ground Staff
What they do
Create and follow assistance requests, guide passengers, relay information and vouchers in real time.
Key actions
Submit requests, track status, coordinate passengers, share documents and vouchers
Airport Admin
What they do
Oversee and validate assistance operations for a specific airport.
Key actions
Manage ongoing requests, approve or reject actions, view available hotels and transport providers
Enterprise-grade by design
Secure access & roles
Granular permissions, audit logs, SOC 2 compliant infrastructure
Full traceability
Every action recorded, timestamped, and attributed. Complete operational history
API-first architecture
Integrate with existing systems. AODB, PSS, crew management, billing
Scalable & resilient
Built to handle peak disruption. Multi-region deployment, 99.9% uptime SLA
Available across Europe
From XXL cancellations to small-scale passenger care, Swiftway covers all major European airports.
Transparent pricing
No hidden fees. You only pay for what you actually consume.
Full access with no subscription fees
Usage-based fees
Small commission
on bookings made through the platform
Degressive commission
Volume pricing
The more you use Swiftway, the less you pay per transaction
Transparent billing
Exportable breakdown
Complete breakdown of every fee applied, exportable at any time
More than a tool. A new standard.
Swiftway positions itself as an operational backbone a platform that airlines can rely on when disruptions happen.
It acts as a neutral orchestrator between airlines, hotels, transport providers, and ground services ensuring transparency, traceability, and control.
Most importantly, it's a reliability layer designed to handle the moments that matter most: when passengers are stranded, operations are stretched, and every decision counts.
Ready to simplify disruption management?
See how Swiftway can transform your operational response in real-time.